IBPS CSA XVI Recruitment 2026
Customer Service Associate Posts | 11,403 Tentative Vacancies
The Institute of Banking Personnel Selection (IBPS) has released the IBPS CSA XVI Recruitment 2026 for the selection of Customer Service Associates in participating public sector banks. This recruitment cycle is for 2027–28 vacancies. Eligible graduates can submit one online application for their chosen State or Union Territory.
Quick Details
Organization: Institute of Banking Personnel Selection (IBPS)
Recruitment Name: Common Recruitment Process for Customer Service Associates (CRP CSA-XVI)
Post Name: Customer Service Associate (clerical cadre)
Total Vacancies: 11,403 tentative posts
Recruitment Cycle: 2027–28
Application Mode: Online
Job Location: Participating public sector banks across India; apply for one State/UT only.
Important Dates
- Online Application Start Date: 01 August 2026
- Last Date to Apply and Pay Fee: 21 August 2026
- Pre-Examination Training: September 2026
- Preliminary Examination: October 2026
- Preliminary Result: November 2026
- Main Examination: December 2026
- Provisional Allotment: March 2027
Application Fee
SC / ST / PwBD / ESM / DESM: ₹175 (inclusive of GST)
All Other Candidates: ₹850 (inclusive of GST)
Payment Mode: Online. Bank transaction charges, if applicable, must be borne by the candidate.
Age Limit
- Minimum Age: 20 Years
- Maximum Age: 28 Years
- Age Calculation Date: 01 August 2026
- Date of Birth: Candidates should be born between 02 August 1998 and 01 August 2006, both dates inclusive.
- Age Relaxation: As per IBPS and Government of India rules for eligible categories.
Educational Qualification
- A graduation degree in any discipline from a recognised university or an equivalent qualification recognised by the Central Government.
- The final result of the qualifying degree must be declared on or before 21 August 2026.
- Computer literacy is required: a certificate/diploma/degree in computer operations or study of Computer/IT as a subject in school, college or institute.
- Candidates should be proficient in the local language of the State/UT for which they apply.
- Read the official notification for bank-wise and State/UT-wise conditions before applying.
Vacancy Details
Customer Service Associate: 11,403 tentative vacancies in participating public sector banks.
Important: Vacancy figures are State/UT-wise and may change according to the requirements of participating banks. Candidates can apply for only one State/UT.
Selection Process
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test, where applicable
- Document verification and eligibility check by the allotted bank
- Provisional allotment based on Main Examination merit and preferences
How to Apply
- Open the official IBPS CSA-XVI application portal.
- Click New Registration and enter your basic details.
- Keep a valid email ID and mobile number active during the complete recruitment process.
- Upload the required photograph, signature, left thumb impression and handwritten declaration in the prescribed format.
- Fill educational and preference details carefully, then preview the form.
- Pay the online fee, submit the application and save or print the final application form.